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Help > Returns

Returns

If for any reason, you are not completely satisfied with your purchase, you may return it free of charge for up to 365 days from the original purchase date -- we'll even pay for the return shipping.

Our Online Return Center makes returns easy, and you can choose to send your items free of charge by U.S. Postal Service or trackable UPS shipping.

Merchandise must be unworn, and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below.

Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.

Defective Merchandise: Includes any item that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, color, or style.

Incorrect Merchandise: Contact us via e-mail or use our 24/7 Phone Support if you received an item that is different than what was described on the website or is the wrong size, color, or style than what you ordered.

Exchanges

If you received a faulty item or would like to exchange an item for a different one, simply place another order for the desired item and return the faulty item to us. See below for how to send a return to us.

As stated above, merchandise must be unworn and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below.

Because of the time involved in shipping and processing your return, we recommend placing a new order right away to ensure the item you want is in stock. Availability of items can change quickly--if you wait to place a new order until after your return is processed, items in your original order may no longer be available.

Please note that if the price of the item has changed since you placed your original order, we'll be happy to honor the previous price on your new order--just contact us using the Call 24/7 link at the top of our site.

Packing & Sending Your Return

The way you return an item to us will depend on whether you are returning an item you ordered yourself, an item you received as a gift, or an item you received by mistake. But each process is designed to be as easy as possible for you.

Keep in mind that no postage is necessary if the package is mailed from the United States.

Returning an item you ordered yourself

  1. Re-pack (but don't seal) your unused item in the original packaging.
  2. Visit our online returns center, at: http://www.endless.com/orc.
  3. Click the button that says "I ordered the item."
  4. Answer all questions to complete the return process.
  5. Print the return labels and follow the instructions on the screen.
  6. When you complete the online return process, we will send you a confirmation e-mail that contains details about your return.
  7. Pack up your return package by following the instructions on the return labels.

Returning an item you received as a gift

The Online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase.

See the Gift Returns & Refunds page for details and instructions.

Returning an item you received by mistake

  1. Visit our Shipping & Returns page at: http://www.endless.com/gp/css/returns/.
  2. Print out the return label you see on the page, tape it to the box, and drop it off at your nearest post office. No postage is necessary if the package is mailed from the United States.

 

Packing slip and Order Number

Finding the Order Number on Your Packing Slip: Look for a chain of characters located below your billing address: e.g., Order ID xxx-xxxxxxx-xxxxxxx.

If you no longer have the packing slip: Visit our online returns center (http://www.endless.com/returns) and complete the return process. We'll provide you with a return authorization bar code, a return label, and additional mailing instructions for returning the item.

Unfortunately, Endless.com can not be responsible for returns packages lost in transit. Sorry, we cannot accept COD deliveries. If you have any questions about the status of your return, contact us via e-mail or use our 24/7 Phone Support.

Allow four weeks from the shipping date for your account to be credited and 1-2 billing cycles for the refund to appear on your credit card statement. Return mailing labels obtained from our online Returns Center are valid for domestic returns only.

Product Recalls and Safety

If you have questions about a product recall, please contact the manufacturer for further assistance. We'll send an e-mail notice to you with recall information and instructions if we are informed of a product recall for an item you purchased.

If you think a product might be unsafe, please report this information to the U.S. Consumer Product Safety Commission (CPSC) or contact Endless directly at product-safety@endless.com.

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